Shipping policy

This policy explains where AlignFlex ships, how orders are processed, estimated shipping timeframes, tracking availability, and how delivery-related concerns are handled.

This Shipping Policy explains where AlignFlex ships, how orders are processed, estimated shipping timeframes, tracking availability, and how delivery-related concerns are handled.

Last updated: July 18, 2026

Shipping Overview

AlignFlex currently ships eligible orders to addresses within the United States.

Orders are generally processed within 1–3 business days.

After processing, the estimated shipping time is 5–12 business days.

AlignFlex provides Free Standard Shipping within the United States on eligible orders placed through our official website.

Shipping timeframes are estimates and are not guaranteed delivery dates.

Shipping Destination

AlignFlex currently ships eligible orders to valid residential and commercial addresses within the United States.

Shipping availability is determined by the delivery information entered during checkout.

An order may be declined, canceled, or refunded if the shipping address is outside our supported delivery area or cannot be serviced by an available shipping carrier.

Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

Processing may include:

• Payment authorization and security review;
• Verification of customer and shipping information;
• Product preparation and packaging; and
• Transfer of the order to the shipping carrier.

Orders placed during weekends or public holidays will begin processing on the next applicable business day.

Estimated Shipping Time

After an order has completed processing, the estimated shipping time is 5–12 business days.

This shipping timeframe is an estimate and does not represent a guaranteed delivery date.

Actual delivery timing may vary depending on the destination, carrier operations, transportation conditions, local delivery schedules, and circumstances outside AlignFlex’s direct control.

Free Standard Shipping

AlignFlex offers Free Standard Shipping within the United States on eligible orders placed through alignflex.co.

Any available shipping method or applicable charge will be displayed during checkout before payment is completed.

Free standard shipping does not mean expedited, priority, express, or guaranteed-date delivery.

Order Tracking

When tracking information becomes available, it may be sent to the email address or telephone number provided during checkout.

Customers can also review available tracking updates through the AlignFlex tracking page:

Track Your AlignFlex Order

Tracking information may not update immediately after a shipping label is created. Carriers may require additional time to scan and display the shipment in their system.

Shipping Delays

AlignFlex makes reasonable efforts to process and ship orders within the stated timeframes.

Delivery may be delayed due to circumstances including:

• Carrier transportation or operational delays;
• Severe weather or natural events;
• Public holidays or high package volume;
• Incorrect, incomplete, or inaccessible delivery addresses;
• Security, payment, or fraud-prevention reviews;
• Local delivery disruptions; or
• Other events outside our reasonable control.

AlignFlex is not responsible for delays caused by a shipping carrier, weather event, transportation interruption, customer address error, or other circumstance outside our direct control.

If a significant delay occurs, contact our customer-support team so we can review the available shipment information.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

The shipping information should include all applicable details, such as:

• Full recipient name;
• Street address;
• Apartment, suite, unit, or building number;
• City, state, and ZIP code;
• Telephone number; and
• Any delivery instructions required by the carrier.

AlignFlex is not responsible for delivery problems caused by incorrect, incomplete, outdated, or inaccessible shipping information supplied by the customer.

If you notice an address error, contact support@alignflex.co as soon as possible.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Undeliverable or Returned Packages

A package may be returned to the sender when the carrier cannot complete delivery.

This may occur because of:

• An incorrect or incomplete address;
• An unclaimed package;
• A refused delivery;
• Multiple unsuccessful delivery attempts;
• An inaccessible delivery location; or
• Other carrier-related delivery restrictions.

If tracking shows that a shipment is being returned, contact AlignFlex Customer Support for a review of the available options.

Any available reshipment, cancellation, or refund will depend on the shipment status and the circumstances that caused the package to be returned.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, first check:

• The area around the delivery location;
• Mailrooms, reception areas, parcel lockers, or building entrances;
• Other members of the household or workplace;
• Neighbors who may have accepted the delivery; and
• Any delivery photo or carrier-provided delivery details.

You may also contact the shipping carrier directly for additional delivery information.

After completing these checks, contact AlignFlex Customer Support with your order number and tracking information so we can review the shipment status.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, incomplete, or different from what you purchased, contact AlignFlex Customer Support promptly.

Please provide:

• Your order number;
• Your full name and checkout email address;
• A clear description of the issue;
• Photos or videos of the product;
• Photos of the packaging; and
• A visible image of the shipping label when relevant.

Do not discard the product or original packaging before receiving a response, as these materials may be needed to review the issue.

Available resolutions will depend on the circumstances and the result of the review.

Order Changes and Cancellations

Contact AlignFlex as soon as possible if you need to request a change or cancellation.

We will make reasonable efforts to assist before the order enters fulfillment.

However, changes and cancellations cannot be guaranteed once an order has entered processing, has been prepared for shipment, or has been transferred to the shipping carrier.

If an order can no longer be canceled, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

Business Mailing Address

Related Policies

Review the following AlignFlex policies for additional information about purchases, returns, payments, privacy, and website use:

• Return & Refund Policy
• Warranty Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Track Your Order

Contact AlignFlex

Contact our customer-support team for shipping, tracking, delivery, or address-related assistance.

Email:
support@alignflex.co

Phone:
+1 (601) 732-9943

Business Hours:
Monday–Friday, 8:00 AM–4:00 PM Eastern Time

Include your order number, full name, checkout email address, and a clear description of the issue so our team can review your request efficiently.

AlignFlex may update this Shipping Policy to reflect changes in shipping operations, carrier procedures, business practices, or applicable requirements.

The version published on this page is the current version.