Refund policy
Return & Refund Policy
This Return & Refund Policy explains the eligibility requirements, return process, damaged-order procedure, and refund review process for purchases made directly through AlignFlex.
Last updated: July 18, 2026
Policy Overview
AlignFlex offers eligible customers a 90-day return period for qualifying purchases made directly through our official website.
The return period begins on the date your order is shown as delivered by the shipping carrier.
Customers must contact AlignFlex Customer Support before sending any product back.
Returns sent without prior instructions or to an unauthorized address may be delayed, refused, or may not qualify for a refund.
90 Days
Contact Customer Support
Original Payment Method
90-Day Return Period
Eligible products purchased directly from alignflex.co may be submitted for a return request within 90 days from the date the order is shown as delivered by the shipping carrier.
The delivery date shown in the applicable carrier tracking information will generally be used to determine when the return period begins.
Return requests submitted after the 90-day period may not be eligible for approval.
Contact AlignFlex Customer Support before mailing any product. Do not send a return without receiving return instructions.
Return Eligibility
To qualify for a return review, the following conditions generally apply:
- The product was purchased directly through the official AlignFlex website or an authorized AlignFlex sales channel.
- The return request is submitted within the applicable 90-day return period.
- The customer provides valid order information, including the order number and checkout email address.
- The product has not been intentionally damaged, improperly modified, or used in a manner inconsistent with its intended purpose.
- The product is returned according to the written instructions provided by AlignFlex Customer Support.
- Any included parts or components requested by Customer Support are returned with the product.
Return eligibility is reviewed based on the circumstances of each request and applicable consumer-protection requirements.
03How to Start a Return
To request a return, contact AlignFlex Customer Support at:
Please include:
- Your full name;
- Your order number;
- The email address used during checkout;
- The product you wish to return;
- The reason for your return request; and
- Photos or videos if the product is damaged, defective, or incorrect.
After reviewing your request, AlignFlex Customer Support will provide the applicable next steps and return instructions.
Return instructions may vary based on the product, order location, fulfillment source, and reason for the request.
A return request is not considered approved until AlignFlex Customer Support confirms the next steps in writing.
Return Authorization
Products must not be mailed to AlignFlex without first contacting Customer Support.
When a return is approved, Customer Support will provide the applicable return instructions, including the destination or procedure required for the return.
The business address displayed on our website is not automatically an authorized product-return location.
AlignFlex is not responsible for merchandise sent to an incorrect, unauthorized, or unconfirmed address.
05Product Condition
Returned products should be handled reasonably and must not be intentionally damaged, altered, or modified.
Where applicable, customers should include the product and any components identified in the return instructions.
Products may not qualify for a refund when:
- They were damaged through misuse or intentional conduct;
- They were materially modified without authorization;
- Required components are missing;
- The product returned does not match the purchased item;
- The return request was made outside the applicable period; or
- The return was sent contrary to the written instructions provided.
Normal review of a returned product does not affect rights that cannot lawfully be excluded under applicable consumer-protection laws.
06Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact AlignFlex Customer Support as soon as possible.
Please provide:
- Your order number;
- Your full name and checkout email address;
- A clear description of the issue;
- Clear photos or videos of the product;
- Photos of the shipping packaging;
- A photo of the shipping label when relevant; and
- Details of any missing or incorrect components.
Do not discard the product, packaging, accessories, or shipping label before receiving a response from Customer Support.
These materials may be required to review the issue and determine an appropriate resolution.
07Return Shipping
Return-shipping instructions will be provided by AlignFlex Customer Support after the return request has been reviewed.
Responsibility for return shipping will depend on the reason for the return, the product condition, the order circumstances, and the instructions provided by Customer Support.
Do not purchase return postage or send a package before receiving the applicable instructions unless Customer Support has specifically directed you to do so.
AlignFlex cannot guarantee reimbursement for return-shipping costs that were not approved in advance.
Customers should retain any available shipping receipt and tracking information until the return and refund review is complete.
08Unauthorized Returns
A return is considered unauthorized when merchandise is sent without following the return process or without receiving instructions from AlignFlex Customer Support.
Unauthorized returns may:
- Be sent to an incorrect facility;
- Be difficult or impossible to identify;
- Experience significant processing delays;
- Be refused or returned to the sender; or
- Fail to qualify for a refund.
Always contact support@alignflex.co before sending merchandise.
09Return Review
After an eligible return is received or the required documentation has been reviewed, AlignFlex will evaluate the request.
The review may include:
- Confirming the order and customer information;
- Checking whether the request was made within the return period;
- Reviewing photos, videos, or other supporting information;
- Confirming whether the correct product was returned;
- Reviewing the condition of the returned product; and
- Confirming compliance with the return instructions.
AlignFlex may contact you if additional information is required to complete the review.
10Approved Refunds
When a refund is approved, AlignFlex will issue the applicable refund to the original payment method used during checkout, unless another method is required by applicable law or agreed in writing.
AlignFlex will send confirmation when the refund has been processed.
After AlignFlex processes the refund, the time required for the funds to appear in your account is controlled by your bank, credit-card provider, payment processor, or other financial institution.
AlignFlex does not control financial-institution posting or settlement times.
11Refund Amount
The approved refund amount will be determined according to the eligible product, the order amount paid, applicable discounts, the reason for the return, and the circumstances of the request.
Refunds do not exceed the amount actually paid for the eligible item unless a different amount is required by applicable law.
Promotional discounts and coupon values have no separate cash value and are not refunded as additional money beyond the amount paid.
Any applicable adjustment will be explained during the return review or in the refund confirmation.
12Original Shipping Charges
AlignFlex provides Free Standard Shipping within the United States on eligible orders placed through our official website.
If an order included a paid shipping method, any refund involving that shipping charge will depend on the reason for the return and applicable consumer-protection requirements.
Any applicable shipping adjustment will be communicated during the return review.
13Exchanges and Replacements
The availability of an exchange or replacement depends on the product, inventory, order circumstances, and the result of the Customer Support review.
Do not send a product back to request an exchange unless Customer Support has provided written instructions.
Where an exchange is not available, an eligible return and refund may be processed according to this policy.
14Order Changes and Cancellations
Contact AlignFlex as soon as possible if you need to request an order change or cancellation.
We will make reasonable efforts to assist before the order enters fulfillment.
However, order changes or cancellations cannot be guaranteed once the order has entered processing, has been prepared for shipment, or has been transferred to the shipping carrier.
If an order can no longer be canceled, you may submit an eligible return request after delivery under this Return & Refund Policy.
15Refused and Undeliverable Packages
Packages that are refused, unclaimed, undeliverable, or returned by the carrier will be reviewed based on the shipment status and the reason for the failed delivery.
A package may be returned because of:
- An incorrect or incomplete shipping address;
- An inaccessible delivery location;
- A refused delivery;
- Multiple unsuccessful delivery attempts;
- Failure to claim the package; or
- Carrier restrictions.
Available reshipment, cancellation, or refund options will depend on the order circumstances and applicable requirements.
Customers should contact AlignFlex Customer Support when tracking shows that a package is being returned to the sender.
16Purchases from Other Sellers
This Return & Refund Policy applies to eligible products purchased directly through the official AlignFlex website.
Purchases made through another marketplace, retailer, reseller, or third-party sales channel may be governed by that seller’s own return and refund policy.
Customers who purchased from another seller should contact the original seller for return assistance.
17Chargebacks and Payment Disputes
If you have a concern involving an order, product, shipment, return, or refund, contact AlignFlex Customer Support before initiating a payment dispute.
We will make reasonable efforts to investigate and resolve the concern directly.
Initiating a chargeback does not automatically create eligibility for a refund and may require AlignFlex to provide the payment provider with relevant order, delivery, communication, and policy records.
Nothing in this section limits rights available under applicable law or the rules of your payment provider.
18Business Mailing Address
AlignFlex LLC30 N Gould St Ste N
Sheridan, WY 82801
United States
This is the AlignFlex business mailing address for legal notices and general business correspondence.
It is not automatically an authorized merchandise-return address.
Do not send products to this address unless AlignFlex Customer Support has provided written return instructions directing you to do so.
Related Policies
Review the following AlignFlex policies for additional information:
20Contact AlignFlex
Contact AlignFlex Customer Support for questions about a return, refund, damaged product, incorrect order, or replacement request.
Email:
support@alignflex.co
Phone:
+1 (601) 732-9943
Business Hours:
Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Please include your order number, full name, checkout email address, and a clear description of your request.
AlignFlex may update this Return & Refund Policy to reflect changes in our products, customer-service procedures, business operations, or applicable requirements.
The version published on this page is the current version.
Nothing in this policy limits rights that cannot lawfully be excluded, restricted, or waived under applicable consumer-protection law.