Contact AlignFlex
Last updated:
We are here to assist with questions about AlignFlex products, orders, shipping, tracking, returns, refunds, warranty requests, privacy rights, and general customer support.
AlignFlex is operated by AlignFlex LLC, an online retail company serving customers through our official website, alignflex.co .
Contact Information
Customer Support Email
support@alignflex.co
Customer Support Phone
+1 (601) 732-9943
Business Hours
Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Official Website
https://alignflex.co/
Order Tracking
Track Your Order
Messages received outside regular business hours will be reviewed during the next available business period. Response times may vary depending on request volume, order complexity, carrier investigations, or the type of assistance required.
1. AlignFlex Business Information
Legal Business Name: AlignFlex LLC
Brand Name: AlignFlex
Business Type: Online Retail and eCommerce
Business Address:
AlignFlex LLC 30 N Gould St Ste N Sheridan, WY 82801 United States
AlignFlex provides posture-awareness support products and related customer services through its official online store. Current product availability, prices, shipping eligibility, discounts, taxes, and final order totals are displayed before checkout is completed.
2. Customer Support Contact
For product questions, website assistance, order support, or general inquiries, contact our customer support team using the details below.
Email: support@alignflex.co
Phone: +1 (601) 732-9943
Support Hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Please include a clear subject line and a concise explanation of the assistance you need so our team can review your request efficiently.
Security Notice: Do not send full payment card numbers, passwords, Social Security numbers, government identification numbers, or other unnecessary sensitive information by email.
3. Order Support
Our customer support team can assist with order confirmations, order status, incorrect shipping details, modification requests, cancellation requests, missing products, incomplete orders, incorrect items, and products damaged during delivery.
Order Number: Include the order number shown in your confirmation email.
Customer Information: Include the full name and email address used during checkout.
Issue Description: Clearly explain the assistance or resolution you are requesting.
Supporting Evidence: For damaged, incorrect, or incomplete orders, include clear photographs of the product, packaging, shipping label, and affected area when available.
We will make a reasonable effort to process modification or cancellation requests. However, changes cannot be guaranteed after processing begins or after a package has been transferred to the carrier.
4. Shipping and Tracking Help
AlignFlex currently ships eligible orders to valid delivery addresses within the United States.
Order Processing: 1–3 business days
Estimated Carrier Transit: 5–12 business days
Standard Shipping: Free on eligible United States orders
Customers can view available shipment updates through our official tracking page: Track Your AlignFlex Order .
Tracking information may take time to appear after a shipment confirmation is issued. Carrier scans may also be delayed while a package moves between shipping facilities.
Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, public holidays, carrier disruptions, address issues, seasonal demand, transportation interruptions, or other circumstances outside AlignFlex’s reasonable control.
For complete delivery terms, review our Shipping Policy.
5. Returns and Refunds
To request a return, refund, replacement, or review of an order issue, contact support@alignflex.co before mailing any product.
Order Information: Provide your order number and the email address used at checkout.
Reason for Request: Explain why you are requesting a return, refund, replacement, or review.
Product Condition: Describe the current condition of the product.
Supporting Evidence: Include relevant photographs or video when applicable.
Preferred Resolution: State the outcome you are requesting.
Return eligibility, item-condition requirements, exclusions, refund processing times, and applicable deductions are governed by our Return & Refund Policy .
Do not return a product without prior written instructions. Unauthorized returns may be delayed, rejected, lost, or ineligible for reimbursement.
A refund is not automatically issued solely because an estimated delivery date has passed. Delayed, missing, damaged, refused, or undeliverable shipments may require investigation before a resolution is determined.
6. Warranty Support
Eligible AlignFlex products may be covered by a one-year limited international warranty, subject to the conditions, limitations, exclusions, and proof-of-purchase requirements stated in our Warranty Policy.
Proof of Purchase: Provide your order number or another acceptable form of purchase verification.
Product Information: Include the product name.
Issue Description: Explain the reported defect or product issue in detail.
Date Noticed: State when the issue was first observed.
Supporting Evidence: Include clear photographs or video showing the issue when available.
Warranty coverage generally does not apply to normal wear and tear, cosmetic changes, misuse, improper care, accidental damage, loss, theft, unauthorized modification, or failure to follow product instructions.
Depending on the circumstances and applicable warranty terms, available remedies may include troubleshooting, repair, replacement, store credit, or another appropriate resolution.
For complete coverage terms, review our Warranty Policy.
7. Mailing Address Note
AlignFlex LLC 30 N Gould St Ste N Sheridan, WY 82801 United States
This business address is not automatically an authorized product return address.
Do not mail returns, exchanges, damaged products, warranty items, or other packages to this address unless AlignFlex Customer Support has specifically authorized the destination in writing.
Return locations may vary based on the product, order, fulfillment location, customer location, and reason for return.
Except where applicable law requires otherwise, AlignFlex is not responsible for products sent to an unauthorized address without prior written return instructions.
8. Privacy Requests
Customers may contact AlignFlex regarding personal information, account data, marketing preferences, access requests, correction requests, deletion requests, or other privacy-related matters.
Send privacy-related requests to support@alignflex.co using the subject line Privacy Request.
We may need to verify your identity or authority before processing certain requests. Verification will be limited to information reasonably necessary to confirm that the request relates to you or that you are authorized to act on another person’s behalf.
Privacy rights vary by jurisdiction and may be subject to legal exceptions, transaction record requirements, fraud-prevention measures, security obligations, and other lawful business needs.
For more information, review our Privacy Policy, Cookie Preferences, and Do Not Sell or Share My Personal Information page.
9. Product Use and Wellness Information
AlignFlex products are intended to support general posture awareness, everyday comfort, and healthy daily routines.
AlignFlex products and website content are not intended to diagnose, treat, cure, prevent, or replace professional care for any disease, injury, medical condition, or musculoskeletal concern.
Product descriptions, instructions, educational materials, and customer support communications are provided for general informational purposes only. They do not constitute medical advice, diagnosis, treatment, physical therapy, rehabilitation, or a professional healthcare recommendation.
Individual experiences may vary based on product fit, frequency of use, body type, activity level, personal habits, and other individual factors.
Customers should follow all product instructions, use a comfortable fit, begin with limited wear time, and discontinue use if a product causes pain, numbness, tingling, skin irritation, breathing difficulty, increased discomfort, or another unexpected reaction.
Consult a Qualified Healthcare Professional Before Use If You:
Have an existing medical condition.
Have experienced a recent injury or surgery.
Have significant or persistent back, neck, shoulder, or chest discomfort.
Have circulation, nerve, respiratory, skin, or mobility concerns.
Are pregnant.
Use an implanted medical device.
Are uncertain whether the product is appropriate for your circumstances.
AlignFlex customer support representatives cannot provide medical advice or determine whether a product is medically appropriate for a specific individual.
Seek prompt professional medical attention for severe pain, sudden weakness, loss of sensation, breathing difficulty, chest pain, or other urgent symptoms.
11. Updates to This Page
AlignFlex may update this Contact Us page to reflect changes to customer support channels, business hours, company information, shipping operations, privacy procedures, legal requirements, or related policies.
The most current version will be posted on this page together with the revised “Last updated” date.
Updates to this page do not remove or limit consumer rights that cannot legally be waived or restricted under applicable law.
Questions about this page may be submitted to support@alignflex.co.