Return & Refund Policy

Return & Refund Policy

🎖️90-Day Posture Guarantee

At AlignFlex, your confidence and comfort matter. If you’re not fully satisfied with your AlignFlex Posture Support Brace for any reason, you may request a return within 90 days of delivery.

  • Return shipping is covered by the customer (unless the item is confirmed defective or damaged upon arrival).
  • Returns must include all original items, including any free gifts, bonus items, or accessories (if applicable).
  • For hygiene reasons, items must be returned in clean condition and free from strong odors, stains, or signs of misuse.

📦 How to Start a Return

  1. Email us at support@alignflex.co
  2. Use subject line: [Return Request]
  3. Include your order number and clear photos of the product (and packaging if applicable) to verify return eligibility.

Please ensure your return package includes all original items (including any free gifts/bonus items).


đź’ł Refund Processing

  • Once we receive and inspect your return, refunds are processed within 2–5 business days.
  • Refunds are issued to the original payment method.
  • A 10% restocking/handling fee may be deducted from your total order value to cover inspection and processing.

Example: If your order was $80, you’ll receive $72 after processing.


♻️ Exchanges

We accept exchanges within 90 days from the delivery date.

To request an exchange, email support@alignflex.co with your order number, clear photos of the product, and a short description of the issue.

  • Items must be returned in original condition, including all accessories and any gifts (if applicable).
  • After inspection, we’ll ship a replacement within 7 business days (subject to stock availability).

Exchange Fee: A 20% fee (based on original order value) may apply for processing and reshipping. This fee is waived if the issue is confirmed as a manufacturing defect under our warranty.


đźš« Order Cancellation Policy

We accept order cancellations within 4 hours of placing your order.

If your request is submitted within this timeframe and the order has not been processed, we will cancel it and issue a full refund. Refunds typically appear within 2–5 business days depending on your bank or payment provider.

Orders that have already been processed or shipped cannot be canceled.


🛡️ 1-Year Limited Warranty

Every AlignFlex Posture Support Brace is backed by a 1-Year Limited Warranty for peace of mind.

This warranty covers:

  • Manufacturing defects
  • Faulty stitching or strap issues
  • Structural defects under normal use

This warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, improper care, accidents, or unauthorized modifications
  • Damage caused by improper washing or exposure to excessive heat

If your item fails due to a manufacturing defect, we’ll repair or replace it at our discretion.


đź“© Ready to Initiate a Return or Warranty Claim?

Email us at support@alignflex.co and our team will assist you promptly.