1. Accepted Payment Methods

AlignFlex accepts the payment methods displayed as available during the secure checkout process.

Payment availability may vary based on the customer’s location, device, browser, order value, payment provider, billing information, and other checkout conditions.

A payment method should be considered accepted only when it appears as an available option during checkout for the specific order.

2. Pricing and Currency

Product prices and the applicable transaction currency are displayed on the website and during checkout before an order is submitted.

Customers are responsible for reviewing the product price, discounts, shipping charges, applicable taxes, and final order total before authorizing payment.

The amount displayed at the final checkout stage is the amount the customer authorizes AlignFlex and its payment service providers to process, subject to any later adjustment permitted by this policy or applicable law.

If a customer uses a payment account issued in another currency, the customer’s bank or payment provider may apply its own currency conversion, foreign transaction, or processing fees. These third-party fees are not controlled by AlignFlex.

3. Shipping Charges

AlignFlex provides Free Standard Shipping within the United States on eligible orders.

The shipping method and any applicable shipping charge will be displayed during checkout before payment is submitted.

For order processing, shipping, tracking, delivery delays, and mailing information, review the Shipping Policy .

4. Taxes and Government Charges

Applicable sales, use, or other transaction taxes may be calculated based on the order information, shipping destination, and legal requirements applicable to the purchase.

When required, applicable taxes will be displayed during checkout before the customer completes payment.

Tax rates and taxability may vary by jurisdiction. AlignFlex does not control changes made by tax authorities after an order has been placed.

5. Payment Authorization

By submitting payment information, the customer represents that the information is accurate and that the customer is authorized to use the selected payment method.

The customer authorizes AlignFlex and the payment services available through checkout to request authorization for the full order amount.

A financial institution or payment provider may display a pending authorization while the transaction is being reviewed or processed. Pending authorizations are controlled by the applicable financial institution or payment provider.

A payment authorization does not independently guarantee that an order has been accepted, processed, or shipped.

6. Billing Information

Customers must provide complete and accurate billing information during checkout.

Incorrect, incomplete, inconsistent, or outdated billing information may result in payment failure, verification requests, order delay, or order cancellation.

7. Declined or Failed Payments

A payment may be declined or fail because of insufficient funds, incorrect billing information, account restrictions, security controls, expired payment credentials, transaction limits, or a decision made by the customer’s bank or payment provider.

AlignFlex may not receive the specific reason for a declined transaction. Customers should contact their bank or payment provider when additional information is required.

An order is not considered successfully paid when the payment authorization or transaction fails.

AlignFlex is not responsible for fees charged independently by a bank or payment provider in connection with a declined, reversed, or unsuccessful transaction.

8. Order Confirmation and Acceptance

After an order is submitted, the customer may receive an order confirmation at the email address provided during checkout.

An automated order confirmation acknowledges that the order was received. It does not necessarily confirm final payment verification, inventory availability, fulfillment, shipment, or acceptance of every order detail.

AlignFlex may review an order before processing. When reasonably necessary, we may contact the customer to verify order, billing, contact, or delivery information.

If AlignFlex cannot accept or complete an order, the customer will be notified using the available contact information and any captured payment will be addressed according to the circumstances and applicable law.

9. Payment Verification and Fraud Prevention

AlignFlex may use reasonable transaction review and fraud-prevention measures to protect customers, payment providers, and our business.

An order may be delayed, placed under review, or canceled when payment information cannot be verified or when activity appears unauthorized, inconsistent, fraudulent, or unusually high risk.

AlignFlex may request limited additional information reasonably necessary to confirm the customer’s identity, payment authorization, billing information, or order details.

10. Pricing and Checkout Errors

AlignFlex makes reasonable efforts to present accurate product prices, discounts, shipping information, and checkout totals.

If an obvious technical, typographical, promotional, or pricing error affects an order, AlignFlex may contact the customer before fulfillment to explain the issue and provide an appropriate option.

Depending on the circumstances, the customer may be asked to confirm the corrected order terms or the affected order may be canceled and any applicable payment reversed or refunded.

Nothing in this section limits rights that cannot legally be excluded or restricted.

11. Discounts and Promotional Offers

Promotional codes, discounts, gift offers, or other incentives are subject to the terms displayed with the applicable offer.

Eligibility, expiration, product restrictions, minimum purchase requirements, combination rules, and other limitations may vary by promotion.

A discount is considered applied only when it appears in the order summary before payment is submitted.

Customers should review the final checkout total before completing the purchase. A promotional code generally cannot be added after an order has been submitted unless AlignFlex confirms otherwise in writing.

12. Recurring Charges

AlignFlex will not intentionally create a recurring payment obligation unless the recurring nature, amount or billing basis, and applicable terms are clearly disclosed before checkout and expressly authorized by the customer.

A standard one-time product purchase should not be interpreted as authorization for unrelated recurring charges.

Customers who believe an unauthorized recurring charge has occurred should contact AlignFlex and their payment provider promptly.

13. Refunds and Payment Reversals

Return and refund eligibility is governed by the Return & Refund Policy .

When AlignFlex approves a refund, the refund will generally be issued to the original payment method unless another method is required by applicable law or confirmed by AlignFlex in writing.

The time required for a refund to appear depends on the customer’s bank, card issuer, payment provider, account type, and transaction processing procedures.

AlignFlex does not control the posting time used by a customer’s financial institution after a refund or reversal has been submitted.

Refund approval does not guarantee that funds will appear immediately in the customer’s account.

14. Canceled Orders

Customers may request an order cancellation by contacting support@alignflex.co as soon as possible.

Cancellation is not guaranteed after order processing has started or after the package has been transferred to the carrier.

An order is considered canceled only after AlignFlex confirms the cancellation.

If payment was already captured for an approved cancellation, AlignFlex will address the payment according to the applicable order circumstances, the Return & Refund Policy , and applicable law.

15. Payment Disputes and Chargebacks

If a customer believes a charge is incorrect, duplicated, unauthorized, or connected to an unresolved order issue, the customer should contact AlignFlex Customer Support so the matter can be reviewed.

Please provide the order number, customer name, email address used during checkout, transaction date, and a clear explanation of the concern.

Nothing in this policy prevents a customer from contacting their bank, card issuer, payment provider, or exercising a dispute right available under applicable law.

AlignFlex may provide relevant order, delivery, payment, refund, and customer communication records to a payment provider when responding to a formal payment dispute.

16. Unauthorized Transactions

Customers who believe their payment method was used without permission should contact their bank or payment provider promptly.

Customers should also notify AlignFlex at support@alignflex.co and provide the available transaction or order details.

AlignFlex may review the related order information and cooperate with reasonable payment-provider or legally required investigation procedures.

Customers should not send full payment-card details, passwords, PINs, or security codes when reporting an unauthorized transaction.

17. Payment Security

Payments submitted through the official AlignFlex website are handled through the checkout services and payment options available at the time of purchase.

Customers should submit payment information only through the official checkout at https://alignflex.co/.

AlignFlex does not request payment through unsolicited messages, personal accounts, gift-card transfers, cryptocurrency transfers, or payment instructions that are not displayed or confirmed through our official customer support channels.

Customers are responsible for protecting their devices, passwords, payment accounts, and checkout information from unauthorized access.

18. Payment Support

For questions about a charge, payment status, billing issue, order confirmation, cancellation, or approved refund, contact AlignFlex Customer Support.

When contacting us about a payment, include your order number, the name and email address used during checkout, the transaction date, and a brief explanation of the issue.

19. Related Policies

20. Updates to This Payment Policy

AlignFlex may update this Payment Policy to reflect changes to checkout procedures, available payment services, fraud-prevention practices, business operations, legal requirements, or related customer policies.

The current version will be published on this page with the revised “Last updated” date.

Updates to this policy do not remove or limit consumer rights that cannot legally be waived or restricted.

Questions about this Payment Policy may be submitted to support@alignflex.co .