Warranty Policy
This Warranty Policy explains the limited warranty provided by AlignFlex LLC, doing business as AlignFlex, for eligible AlignFlex products.
Warranty Type: One-Year Limited International Warranty
Warranty Provider: AlignFlex LLC
Customer Support: support@alignflex.co
Support Phone: +1 (601) 732-9943
1. Warranty Overview
AlignFlex products are covered by a one-year limited international warranty, subject to the eligibility requirements, exclusions, limitations, and claim procedures described in this Warranty Policy.
This warranty is intended to provide support when an eligible AlignFlex product has a verified defect in materials, construction, stitching, fastening components, or workmanship under normal and intended use.
This warranty does not guarantee a particular posture outcome, level of comfort, health result, physical change, pain reduction, or individual experience.
2. Warranty Period
The limited warranty applies for one year from the original purchase date shown in the eligible AlignFlex order record or other accepted proof of purchase.
The warranty period is not automatically restarted, renewed, or extended when customer support provides troubleshooting, reviews a claim, or communicates with the customer.
If applicable law requires a different treatment of the warranty period, AlignFlex will comply with that legal requirement.
3. Eligible Products and Purchases
Warranty eligibility requires a verifiable purchase of an authentic AlignFlex product.
Purchase Verification: The customer must provide an order number, purchase confirmation, or other reasonable proof showing an eligible AlignFlex purchase.
Product Identification: The product must be identifiable as an authentic AlignFlex product.
Normal Intended Use: The reported issue must have occurred while the product was being used and cared for according to the applicable instructions.
Warranty Review: Coverage is determined after AlignFlex reviews the order information, reported issue, product condition, and supporting evidence.
Products from unverifiable, counterfeit, altered, or unauthorized sources may not qualify for warranty service.
4. What This Limited Warranty Covers
Subject to review and verification, this limited warranty may cover defects that affect the product’s intended construction or basic functionality.
Defective stitching or seams that fail under normal intended use.
Fastening components that fail because of a verified manufacturing defect.
Adjustable components that cannot function as intended because of a verified construction defect.
Material defects that were not caused by wear, misuse, accidental damage, improper storage, or improper cleaning.
An incorrect or incomplete product caused by a verified fulfillment issue, where the matter is properly handled as warranty support rather than under another customer policy.
The existence of visible damage or product failure does not automatically establish warranty eligibility. AlignFlex may need to determine the likely cause of the issue before approving a remedy.
5. What This Limited Warranty Does Not Cover
This limited warranty does not cover conditions or damage caused by ordinary use, customer handling, external events, or use outside the product’s intended purpose.
Normal Wear and Tear: Gradual stretching, softening, fading, pilling, surface wear, reduced elasticity, or cosmetic changes resulting from regular use.
Improper Fit or Sizing: Discomfort, dissatisfaction, or reduced usability caused by selecting an unsuitable size or incorrectly adjusting the product.
Misuse or Improper Use: Damage caused by excessive tightening, unsafe activity, unintended use, failure to follow instructions, or continued use after damage becomes apparent.
Improper Care: Damage caused by bleach, harsh chemicals, high heat, unsuitable washing methods, mechanical drying, improper storage, or failure to follow the applicable care instructions.
Accidental or External Damage: Cuts, burns, tears, punctures, pet damage, snagging, crushing, staining, liquid damage, transportation damage after delivery, or other external events.
Unauthorized Changes: Damage caused by modification, repair, alteration, cutting, sewing, or replacement of original product components without written approval from AlignFlex.
Loss or Theft: Products that are lost, stolen, discarded, or otherwise unavailable for reasonable inspection.
Personal Results: Dissatisfaction with posture changes, comfort, appearance, pain levels, wear experience, or another personal result when no covered product defect is present.
Medical or Health Conditions: Injuries, symptoms, medical conditions, treatment outcomes, or health concerns are not covered as product defects under this warranty.
6. How to Submit a Warranty Claim
Before mailing or disposing of the product, contact AlignFlex Customer Support at support@alignflex.co .
Use the subject line Warranty Claim and provide the information below.
Order Information: Your order number or other reasonable proof of purchase.
Customer Information: The full name and email address associated with the purchase.
Product Information: The product name, size, color, and other identifying details when available.
Issue Description: A clear explanation of the reported defect and when it was first noticed.
Supporting Evidence: Clear photographs or video showing the entire product, affected area, product condition, and relevant packaging or labels when available.
Providing complete and accurate information helps AlignFlex review the claim. Additional information may be requested when reasonably necessary to verify the purchase, product condition, or reported issue.
7. Warranty Claim Review
Submission of a warranty claim does not automatically confirm coverage or approval.
AlignFlex may review the purchase record, photographs, video, customer explanation, product age, product condition, care history, and any other information reasonably related to the claim.
AlignFlex may request that the customer provide additional evidence or make the product available for inspection before a final determination is issued.
Claim decisions will be based on the terms of this Warranty Policy, available evidence, applicable law, and the circumstances of the reported issue.
8. Available Warranty Remedies
If a claim is approved, AlignFlex will provide an appropriate remedy based on the verified defect, product availability, applicable law, and the circumstances of the claim.
An approved remedy may include product troubleshooting, replacement of the affected product, an equivalent replacement where the original product is unavailable, store credit, refund, or another legally appropriate resolution.
The specific remedy will be communicated to the customer in writing after the warranty review is completed.
A warranty claim does not automatically entitle the customer to a cash refund, an upgraded product, expedited delivery, or a specific remedy selected by the customer, except where required by applicable law.
9. Product Return and Shipping Instructions
Do not mail a warranty product to the AlignFlex business address unless Customer Support has specifically authorized that destination in writing.
AlignFlex will advise whether the product must be returned and will provide the applicable return destination and instructions when required.
Return locations may vary depending on the product, order, customer location, fulfillment source, and nature of the reported issue.
Any applicable shipping arrangements or costs will be disclosed in the written warranty instructions before the customer is asked to send the product.
Unauthorized shipments may be delayed, rejected, lost, or ineligible for reimbursement.
10. Replacement Products
When an approved claim is resolved through replacement, the replacement product may be the same model or a reasonably comparable product, depending on availability.
Minor differences in color, packaging, materials, appearance, or product design may occur when the original version is no longer available, provided the replacement is reasonably appropriate for the approved warranty resolution.
Warranty coverage for a replacement product remains subject to applicable law and the written terms supplied with the approved resolution.
11. International Warranty Information
AlignFlex describes this coverage as a one-year limited international warranty.
The AlignFlex online store currently accepts eligible orders for delivery within the United States. This shipping scope is separate from the stated international nature of the limited warranty.
Customers located outside the United States may submit a warranty inquiry for an eligible and verifiable AlignFlex purchase. The available remedy, replacement delivery options, return instructions, carrier availability, and any applicable costs may vary by location and will be communicated in writing after review.
AlignFlex does not guarantee that every replacement, return route, or shipping service will be available in every country or territory.
12. Relationship to Returns, Refunds, and Shipping
This Warranty Policy applies to eligible product defects during the stated warranty period.
Change-of-mind returns, sizing concerns, delivery issues, incorrect addresses, cancellations, refunds, and other non-warranty matters are governed by the applicable AlignFlex customer policy.
Review the Return & Refund Policy for return and refund terms.
Review the Shipping Policy for order processing, shipping, tracking, delays, and delivery information.
13. Product Use and Wellness Notice
AlignFlex products are intended to support general posture awareness, everyday comfort, and daily wellness routines.
AlignFlex products are not intended to diagnose, treat, cure, or prevent any disease, injury, medical condition, or musculoskeletal concern.
Warranty coverage relates to eligible product defects. It does not constitute a guarantee of health, medical, therapeutic, rehabilitation, posture, comfort, or performance results.
Customers should follow the product instructions, use a comfortable fit, begin with limited wear time, and discontinue use if the product causes pain, numbness, tingling, skin irritation, breathing difficulty, increased discomfort, or another unexpected reaction.
Consult a qualified healthcare professional if you have an existing health condition, recent injury, recent surgery, persistent discomfort, or uncertainty about whether the product is appropriate for you.
14. Consumer Rights
This limited warranty provides specific contractual rights. Customers may also have additional rights under applicable federal, state, provincial, territorial, or local law.
Nothing in this Warranty Policy excludes, restricts, or limits a consumer right or remedy that cannot legally be excluded, restricted, or limited.
Some jurisdictions do not allow certain exclusions or limitations of implied warranties, incidental damages, or consequential damages. Where such rules apply, the affected exclusion or limitation will apply only to the maximum extent permitted by law.
15. Limitation of Warranty Responsibility
To the maximum extent permitted by applicable law, AlignFlex is not responsible under this limited warranty for indirect, incidental, special, exemplary, or consequential losses arising from a product issue.
This limitation does not apply where such responsibility cannot legally be excluded or limited.
Nothing in this section limits responsibility for fraud, willful misconduct, or another matter that cannot legally be limited.
16. Warranty Customer Support
Legal Business Name: AlignFlex LLC
Brand Name: AlignFlex
Email: support@alignflex.co
Phone: +1 (601) 732-9943
Business Hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Business Address:
AlignFlex LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Mailing Notice: The business address above is not automatically an authorized product return address. Obtain written return instructions before mailing any product.
18. Updates to This Warranty Policy
AlignFlex may update this Warranty Policy to reflect changes to product coverage, warranty procedures, business operations, customer support, legal requirements, or related policies.
The current version will be published on this page with the revised “Last updated” date.
A later policy update will not reduce warranty rights that had already become legally enforceable for an eligible purchase, except where permitted by applicable law.
Questions about this Warranty Policy may be submitted to support@alignflex.co .