Terms of service

These Terms govern your access to and use of the AlignFlex website, products, checkout, customer support, and related services.

These Terms of Service govern your access to and use of the AlignFlex website, products, checkout, customer support, and related services.

Last updated: July 17, 2026

Overview

Welcome to AlignFlex. The terms “we,” “us,” and “our” refer to AlignFlex LLC, operating under the brand name AlignFlex.

AlignFlex operates this store and website, including all related information, content, features, tools, products, checkout, customer support, and services offered through https://alignflex.co/ collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service describe your rights and responsibilities when accessing or using our Services.

By visiting our website, placing an order, contacting customer support, or using an AlignFlex Service, you agree to these Terms of Service, our Privacy Policy, and the related policies linked on this page.

If you do not agree to these Terms of Service, please do not use our website or purchase products from AlignFlex.

Business Information

Brand Name: AlignFlex

Legal Business Name: AlignFlex LLC

Business Type: Online Retail Ecommerce

Official Website: https://alignflex.co/

Customer Support Email: support@alignflex.co

Customer Support Phone: +1 (601) 732-9943

Business Hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time

Business Mailing Address:
AlignFlex LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Access and Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or place of residence and have the legal capacity to enter into these Terms.

You agree to provide accurate, current, and complete account, billing, payment, and purchase information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not use our website, products, or Services for any unlawful, fraudulent, abusive, deceptive, or unauthorized purpose.

Website Use

AlignFlex grants you a limited, revocable, non-exclusive, and non-transferable right to access and use our website for personal shopping, product research, customer support, and lawful purposes.

You agree not to:

• Use the website for fraudulent, deceptive, unauthorized, or illegal activity.
• Interfere with website security, checkout systems, payments, customer accounts, or website functionality.
• Attempt to gain unauthorized access to any system, server, account, database, or customer information.
• Copy, scrape, reproduce, distribute, or commercially exploit website content without written permission from AlignFlex.
• Upload or transmit malware, viruses, harmful code, spam, or misleading content.
• Use automated bots, crawlers, scripts, or scraping tools in a manner that disrupts our website or violates our rights.
• Misrepresent your identity, payment authorization, shipping information, or relationship with AlignFlex.

We may restrict, suspend, or terminate access if we reasonably believe these Terms or applicable law have been violated.

Our Products

We make reasonable efforts to display AlignFlex products, including our posture support products, as accurately as possible.

Product colors, packaging, dimensions, appearance, included components, or other minor details may vary due to screen settings, production updates, product versions, or supplier availability.

We do not guarantee that all product descriptions, images, prices, availability information, or other website content will always be error-free, complete, or current.

Product descriptions, availability, features, and pricing may be changed without notice. We reserve the right to update or discontinue a product at any time, subject to applicable law.

Posture Support and Safety Disclaimer

AlignFlex posture support products are designed to provide general posture awareness, gentle physical feedback, and non-medical support during everyday activities.

Our products, website content, guides, and customer-support communications are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease, injury, pain condition, or other medical condition.

You are responsible for selecting the appropriate size, adjusting the product correctly, following applicable instructions, and using the product only for its intended purpose.

Stop using the product if you experience pain, numbness, restricted circulation, skin irritation, breathing difficulty, or unusual discomfort.

Consult a qualified healthcare professional before use if you have a medical condition, existing injury, recent surgery, circulation concern, pregnancy, mobility limitation, or uncertainty about whether a product is suitable for you.

Orders and Order Acceptance

Placing an order through AlignFlex constitutes an offer to purchase the selected product under these Terms and our related policies.

An order confirmation email confirms that we received your order request. It does not guarantee final acceptance or fulfillment.

Orders may be reviewed for payment authorization, fraud prevention, product availability, shipping eligibility, pricing accuracy, customer information, and compliance with our policies.

AlignFlex reserves the right to accept, decline, limit, cancel, or refund an order where reasonably necessary, including cases involving:

• Suspected fraud or unauthorized payment;
• Incorrect pricing or product information;
• Unavailable inventory;
• Incomplete or inaccurate shipping information; or
• A violation of these Terms or related policies.

Products are intended for personal use unless AlignFlex provides written authorization for resale or commercial distribution.

Prices, Promotions and Billing

Product prices and promotions may change without notice.

The final product price, applicable taxes, shipping charges, discounts, and total amount due will be displayed during checkout before you complete your purchase.

Promotional codes and special offers are valid only when displayed by AlignFlex or successfully applied during checkout.

Promotions may be subject to eligibility conditions, product exclusions, expiration dates, usage limits, or other stated requirements.

You agree to provide valid payment information and authorize us and our payment providers to charge the amount displayed at checkout.

If payment cannot be authorized or verified, the order may be delayed, canceled, or declined.

For additional billing information, review our Payment Policy.

Shipping and Delivery

AlignFlex currently ships eligible orders to valid addresses within the United States.

Orders are generally processed within 1–3 business days.

After processing, the estimated shipping time is 5–12 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

AlignFlex offers free standard shipping within the United States on eligible orders placed through our website.

Shipping timeframes are estimates and are not guaranteed delivery dates. Delivery may be affected by carrier operations, severe weather, public holidays, transportation interruptions, high package volume, address issues, security reviews, or other circumstances outside our reasonable control.

Available tracking updates may be viewed through our Track Your Order page.

For complete information, review our Shipping Policy.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, unit number, ZIP code, telephone number, and delivery details required by the carrier.

If you notice an error after placing an order, contact support@alignflex.co as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

AlignFlex is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Returns and Refunds

Eligible purchases made directly through AlignFlex may qualify for a return request within 90 days from the date the order is shown as delivered by the shipping carrier.

Return requests must follow the eligibility conditions and return instructions described in our Return & Refund Policy.

Products returned outside the eligible period, damaged through misuse, missing required components, or mailed without authorization may not qualify for a refund.

Approved refunds are issued to the original payment method used at checkout.

For complete terms and return instructions, review our Return & Refund Policy.

Warranty

AlignFlex provides a 1-year international limited warranty for eligible products purchased directly from AlignFlex or an authorized AlignFlex sales channel.

The warranty applies to eligible manufacturing defects in materials or workmanship under normal intended personal use.

Warranty coverage does not apply to normal wear and tear, misuse, accidental damage, improper adjustment, unauthorized modification, failure to follow instructions, or products purchased from unauthorized sellers.

For complete warranty terms, exclusions, claim instructions, and available remedies, review our Warranty Policy.

Optional Tools and Third-Party Services

We may provide access to third-party tools, websites, applications, payment providers, tracking tools, analytics platforms, advertising services, or other services that we do not own or control.

Third-party tools may be provided on an “as available” basis and may be governed by the third party’s own terms, privacy policies, fees, and practices.

AlignFlex is not responsible for third-party content, security practices, availability, errors, products, services, or actions.

You should review the applicable terms and privacy policies before using a third-party service.

Relationship with Shopify

The AlignFlex online store is powered by Shopify, which provides the ecommerce technology used to operate our website and checkout.

All purchases made through our store are transactions directly between you and AlignFlex LLC.

Shopify does not manufacture, sell, fulfill, warrant, or provide customer support for AlignFlex products.

To the extent permitted by applicable law, Shopify is not responsible for injury, loss, damage, returns, refunds, warranty matters, or other claims arising from a transaction between you and AlignFlex.

Privacy and Cookies

Your personal information is handled according to our Privacy Policy.

Certain information may also be processed by Shopify and other service providers according to their own privacy policies.

Our website may use cookies and similar technologies to operate the site, support checkout, remember preferences, analyze performance, prevent fraud, and support advertising where permitted by law.

Where available, you may manage applicable choices through our cookie and privacy preference tools.

Reviews, Feedback and User Content

If you submit a review, testimonial, comment, photo, video, suggestion, or other content, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

By submitting content to AlignFlex, you grant AlignFlex a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, display, publish, translate, and distribute that content for website display, customer support, marketing, product improvement, and other lawful business purposes.

You agree not to submit content that is false, misleading, unlawful, defamatory, abusive, obscene, infringing, fraudulent, spam, or otherwise harmful.

AlignFlex may decline to publish or may remove submitted content at its reasonable discretion.

AlignFlex is not obligated to compensate or respond to feedback submissions unless separately agreed in writing.

Intellectual Property

All content on the AlignFlex website, including text, logos, trademarks, graphics, product images, descriptions, videos, layouts, designs, icons, software, and branding, is owned by AlignFlex, licensed to AlignFlex, or used with permission.

This content is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, sell, resell, publicly display, scrape, exploit, or commercially use AlignFlex content without our prior written consent.

You may not use the AlignFlex name, logo, branding, product presentation, or website content in a manner that suggests endorsement, affiliation, partnership, or authorization without written approval.

Errors and Omissions

Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

AlignFlex reserves the right to correct errors, update information, or cancel an affected order where reasonably necessary, subject to applicable law.

Prohibited Uses

You may not use the AlignFlex website, products, or Services:

• For an unlawful, fraudulent, deceptive, or abusive purpose;
• To violate applicable federal, state, local, or international law;
• To infringe the intellectual property, privacy, publicity, or other rights of AlignFlex or another party;
• To provide false, incomplete, misleading, or unauthorized order, payment, billing, or shipping information;
• To interfere with website operation, checkout security, payment systems, customer information, or other technical systems;
• To upload viruses, malware, harmful code, spam, or unauthorized automated tools;
• To resell AlignFlex products in a misleading, unauthorized, or unlawful manner; or
• To abuse promotions, chargebacks, returns, refunds, warranties, or customer-support processes.

AlignFlex may refuse service, cancel orders, limit account access, or take other appropriate action if we reasonably believe these Terms have been violated.

Termination

You may stop using our Services at any time.

AlignFlex may restrict, suspend, or terminate access to the Services if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, interfered with our systems, or violated applicable law.

Obligations and liabilities arising before termination will continue to apply after termination where appropriate.

Disclaimer of Warranties

Except as expressly stated in our Warranty Policy, the AlignFlex website, products, content, and Services are provided on an “as available” basis to the maximum extent permitted by applicable law.

AlignFlex does not guarantee that the website will always be uninterrupted, secure, error-free, current, or free from viruses or harmful components.

We do not guarantee that product information, website content, pricing, availability, or other information will always be complete, current, or free from error.

AlignFlex posture support products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded under applicable consumer protection law.

Limitation of Liability

To the maximum extent permitted by applicable law, AlignFlex LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, products, Services, checkout, shipping, third-party services, or inability to use a product.

To the maximum extent permitted by law, AlignFlex’s total liability for a claim relating to an order will not exceed the amount paid for the specific product giving rise to that claim.

These limitations do not apply where prohibited by applicable law.

Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless AlignFlex LLC and its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your violation of these Terms;
• Your misuse of the website, products, Services, or customer-support processes;
• Your violation of applicable law or the rights of another party; or
• Your submission of false, misleading, unauthorized, or infringing information or content.

Dispute Resolution

If you have a concern involving an order, payment, shipment, product, return, refund, warranty claim, or other issue, contact us first at support@alignflex.co.

We will make reasonable efforts to review and resolve your concern.

Providing your order number, contact details, clear explanation, and relevant photos or videos will help us review the issue efficiently.

These Terms do not prevent you from exercising rights that cannot lawfully be waived under applicable consumer protection law.

Governing Law

These Terms and disputes relating to your use of the AlignFlex website or purchase of AlignFlex products are governed by the laws of the State of Wyoming and applicable United States federal law, without regard to conflict-of-law principles, except where prohibited by applicable consumer protection law.

Where a jurisdiction does not permit a particular governing-law or limitation provision, that provision will apply only to the maximum extent permitted by law.

Severability and No Waiver

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

AlignFlex’s failure to enforce a provision does not constitute a waiver of that provision or any other right.

Any waiver must be confirmed in writing to be effective.

Assignment

You may not assign or transfer these Terms or your rights or obligations under them without prior written consent from AlignFlex.

AlignFlex may assign or transfer these Terms in connection with a merger, acquisition, reorganization, business transfer, sale of assets, or operation of law.

Changes to These Terms

AlignFlex may update these Terms from time to time to reflect changes in our business, website, products, policies, customer-service procedures, or applicable requirements.

The version published on this page is the current version.

Your continued use of our Services after revised Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Related Policies

Review the following AlignFlex pages for additional information:

• Shipping Policy
• Return & Refund Policy
• Warranty Policy
• Payment Policy
• Privacy Policy
• About Us
• FAQs
• Contact Us
• Track Your Order

Contact Information

Contact AlignFlex if you have questions about these Terms of Service.

Email:
support@alignflex.co

Phone:
+1 (601) 732-9943

Business Hours:
Monday–Friday, 8:00 AM–4:00 PM Eastern Time

Mailing Address:

AlignFlex LLC — Women’s Daily Posture Support Brand.

Nothing in these Terms limits rights that cannot lawfully be excluded, restricted, or waived under applicable law.