FAQ

AlignFlex Posture Support Brace – FAQs (Shipping & Support)

🚚 Do you offer free shipping?

Yes. Free Economy Shipping is available on all AlignFlex® orders — no minimum purchase required.

If you prefer faster delivery, you may choose:

  • Standard Shipping
  • Express Shipping

Shipping options are displayed at checkout based on your location.

⏳ How long does order processing take?

Orders are typically processed within 1–3 business days. During peak seasons or promotional events, processing may take slightly longer. Weekends and public holidays are not included.

📦 What are the estimated delivery times?

After dispatch, estimated delivery times are:

  • Free Economy Shipping: 8–12 business days
  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–4 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or local courier operations.

🔎 Will I receive tracking information?

Yes. Once your order ships, you’ll receive an email with your tracking number. Tracking details usually become active within 3–4 business days after dispatch.

📧 I haven’t received my tracking email. What should I do?

Please check your spam or junk folder first.

If you still can’t locate it, contact our support team and we’ll assist you promptly:
📧 support@alignflex.co

🦴 How does the AlignFlex brace work?

The AlignFlex Posture Support Brace gently helps align your shoulders and upper back to reduce slouching and forward head posture. It provides structured support while allowing natural movement for daily wear at work, home, or during light activity.

👕 Can I wear it under clothing?

Yes. The brace features a low-profile, ergonomic design that fits discreetly under most shirts and jackets. Breathable materials help keep you comfortable during extended wear.

🧼 How do I clean the brace?

We recommend hand washing with cold water and mild detergent. Air dry only. Do not machine wash or expose to excessive heat to preserve material integrity.

↩️ What is your return policy?

If your AlignFlex Posture Support Brace doesn’t meet your expectations, you may request a return within 60 days of delivery.

  • Items must be in clean, original condition.
  • Refunds are issued after inspection.
  • Return shipping costs may apply.

Please refer to our Return & Refund Policy for full details.

💬 Need further assistance?

Our customer support team is here to help.
📧 support@alignflex.co
We aim to respond within 24–48 business hours.

Learn more at our Return & Refund Policy

Note: Delivery timelines are estimates and may vary depending on customs procedures, weather conditions, and local courier operations.